DELIVERY AND TERMS & CONDITIONS

1. COMPANY INFORMATION

Clas ApS, Danish private limited company (ApS)
Danish CVR No.: 45240886
Kaalundsvej 9, 7000 Fredericia, Denmark
E-mail: info@clas.as
Telephone: +45 30 30 69 82
Return/warehouse: Kaalundsvej 9, 7000 Fredericia, Denmark

2. SCOPE

These terms apply to consumer purchases through the CLAS online store for delivery in Denmark, excluding the Faroe Islands and Greenland unless checkout expressly states otherwise. Mandatory Danish and EU consumer rights are not limited.

3. PRICES AND PAYMENT

Prices for the Danish market are displayed in DKK including Danish VAT. Delivery charges, discounts and the final total are shown before the order is placed. Available payment methods are shown in Shopify Checkout. Card payments can be authorised/reserved when the order is placed; where Clas ApS controls capture, the amount is captured in connection with dispatch. A payment method that technically settles immediately is handled in accordance with its terms and mandatory Danish law.

4. ORDERS

You can review and correct the order before placing it. After checkout, an electronic order confirmation is sent. The contract is concluded when Clas ApS accepts the order; unless the confirmation clearly states that it is only an acknowledgement of receipt, the order confirmation evidences acceptance. If an item cannot be supplied or there is a manifest price/listing error, we will contact you and handle the order under applicable law.

5. DELIVERY IN DENMARK

Available delivery methods, charges and estimated delivery times are shown before purchase. Free standard delivery applies when it is displayed for the order. Unless another delivery time has been agreed, goods are delivered without undue delay and normally no later than 30 days after the contract is concluded. Risk remains with CLAS until you or a third party designated by you, other than the carrier, physically receives the goods, except where mandatory law provides otherwise. Failure to collect a parcel is not by itself a notice of withdrawal.

6. WITHDRAWAL, RETURNS AND REFUNDS

You normally have 14 days from physical receipt of the goods to notify us that you withdraw from the purchase without giving a reason. Use the online Withdraw from contract function, e-mail info@clas.as, use the model form below or make another unequivocal statement.

After notifying us, return the goods without undue delay and no later than 14 days after the notice. You pay the direct return cost unless CLAS has agreed otherwise or the law requires us to bear it. You may inspect the goods only as necessary to establish their nature, characteristics and functioning. You may be liable for diminished value caused by handling beyond that.

We refund all amounts required by law, including the cost of the least expensive standard delivery offered for the order. Extra cost for a more expensive delivery option is not refunded. The refund is made without undue delay and no later than 14 days after we receive the withdrawal notice, but we may withhold it until we receive the goods back or you provide evidence that they have been sent. The refund is normally made to the original payment method without a separate refund fee.

The standard CLAS Carpillow is not treated by CLAS as excluded from the ordinary statutory distance-selling withdrawal right.

Return address

Clas ApS
Kaalundsvej 9
7000 Fredericia
Denmark

Include order number and contact details. Contact us before returning defective, damaged or incorrectly supplied goods so the appropriate process can be arranged.

7. DEFECTS AND COMPLAINTS

Under Danish consumer law you generally have a 2-year statutory complaint period. If a qualifying defect appears within 1 year after delivery, it is generally presumed to have existed at delivery, subject to the statutory exceptions. A complaint made within 2 months after you discovered the defect is always considered timely. Depending on the circumstances, the statutory remedies include repair, replacement, proportionate price reduction or termination/refund. For a justified complaint, Clas ApS bears reasonable costs that the seller is required by law to bear.

8. GUARANTEES

Any commercial or manufacturer guarantee is additional to, and does not limit, your statutory consumer rights.

9. PRODUCT SAFETY

Use the CLAS Carpillow in accordance with the supplied user guide. Do not place it under a hot vehicle; do not start the vehicle while the Carpillow is underneath it; never exceed 0.2 bar; always use the supplied protective mat and keep the product away from sharp objects.

10. PRIVACY AND COOKIES

Personal data and tracking technologies are handled as described in the current Privacy Policy and Cookie Policy.

11. LIABILITY

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited, including mandatory product-safety and product-liability rules.

12. COMPLAINTS AND DISPUTES

Contact info@clas.as first. If the statutory conditions are met, a Danish consumer complaint can be brought through the relevant complaints system at Nævnenes Hus and subsequently, where applicable, the Danish Consumer Complaints Board. The former EU ODR platform closed on 20 July 2025.

13. GOVERNING LAW

The purchase is governed by Danish law. Mandatory consumer and jurisdiction rules remain unaffected.

14. CHANGES

We may update these terms for future purchases. The version made available in connection with your purchase applies to that order, subject to mandatory law.

15. MODEL WITHDRAWAL FORM

(Complete and return only if you wish to withdraw.)

To: Clas ApS, Kaalundsvej 9, 7000 Fredericia, Denmark – info@clas.as
I/We hereby give notice that I/We withdraw from the contract for the following goods:
Ordered on / received on:
Name:
Address:
Signature (paper only):
Date: